How to download new map

NatfromPerth
NatfromPerth Registered Users Posts: 1
Apprentice Seeker
Hi, I have a 2013 Mazda CX5. I have taken the sim card out of the car, It has Australia 2012 KE12 66 EZ1 on the large sim card. I have paid for the updated maps. I however cannot work out how to start to download them to this sim card. I dont know the name of my gadget to search for info. Can anyone please help me.

Comments

  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    Hi @NatfromPerth
    Welcome to the community!
    I don't see a device linked to your TomTom account. Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?

    Thanks, Vikram
  • Moses4625
    Moses4625 Registered Users Posts: 1
    New Seeker
    I also have a 2013 CX5 and have been unable to update SD card using Mazda Update Toolbox. I was able to load SD card into computer and see drive/files, but the Mazda app does not recognize and will not continue. The card is identified as KD37 66 EZ1, US Canada, Puerto Rico from 2012. Any help/guidance would be appreciated. Thank you.
  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    edited June 15
    Hi @Moses4625
    Welcome to the community!
    Which Mazda app are you referring to?

    The content on the device can be managed and updated using TomTom HOME application-https://help.tomtom.com/hc/en-gb/articles/360013960739


    Thanks,
    Vikram.