Tomtom 1005 SIM deactivated

tm1 Registered Users Posts: 1
Apprentice Seeker
I have signed up live services, under Network the status is showing "Status: CONNECTING.." after the renewal of subscription MCC/MBC, SIM ID, IMEI and Model was populated, however this is now blank after the factory reset. Not sure how to contact support. Will need to reluctantly cancel subscription if still not working.


  • DougLap
    DougLap Posts: 10,168
    Hi @tm1

    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this even although you were signed in on Forum)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat

    If it does not work exactly as described then try another Web Browser.