Something has gone wrong...

SRishi
SRishi Registered Users Posts: 2
New Seeker
I purchased TomTom Start 25 with lifetime maps. Upon conecting it to update it it is now coming up with the above error message on my device and on MrDrive connect when I try to update it. The map shows up as being 'corrupt'. I need the device to help with home visits as I am a clinician. Are you able to help me resolve this issue please so that I can use my device again? Thank you.

Answers

  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
  • SRishi
    SRishi Registered Users Posts: 2
    New Seeker
    Thank you for your reply. I have tried that but unfortunately, I end up with the same problem.
  • Willy875
    Willy875 Registered Users Posts: 7,766
    Elite Voyager
    Try this FAQ: Delete Corrupt Card

    Step 1: Remove the map from your device from My Drive Connect

    On My Drive Connect, go to "My Content"
    In "My Cards", click on the photo of the corrupt card
    A banner unfolds, on the right click on "uninstall"

    Step 2: Disconnect and reset your TomTom

    Disconnect your TomTom from the computer
    Press and hold the on/off button, the device will restart and you will hear drum sounds
    Release immediately
    (the procedure takes about 30 seconds)

    Step 3: Empty the My Drive Connect download folder

    In MyDrive Connect, click on the flag of France (of your country) at the top right
    You access the Settings
    Select the Downloads tab
    Click "Empty Download Folder"

    Important: check the option "Download updates to my computer (recommended)"

    Click Save Settings

    Step 4: Install the map on your TomTom

    Connect your device
    Go to "My Content"
    Under the "My Cards" section,
    You will find the European cartography
    Click on the button: "Install"

    The download should resume from the beginning and the map should install