My Tomtom VIA 1515TM won't update on my laptop anymore...1866tomtom number doesn't seem to work

SherryPanas
SherryPanas Registered Users Posts: 1
Novice Seeker
frustrated!!

Best Answer

  • DougLap
    DougLap Posts: 9,830
    Superuser
    Answer ✓
    Hi @SherryPanas

    There has been no Phone line facility to Customer Support since the start of Covid and so many working from home so I suggest you ry Chat, not Chatbot.

    Try the following tomorrow:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this even although you were signed in on the Forum)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom a message option box
    Type Contact or Chat in the box
    If Chat is available, its during Normal working hours, you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you will be offered an option to message however I suggest you concentrate on Chat.

    If it does not work exactly as described then try another Web Browser.

    Doug

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,411
    Exalted Pioneer
    no phone support from tomtom
    av and firewall software block downloads

    support can be contacted by email or chat on monday
  • DougLap
    DougLap Posts: 9,830
    Superuser
    Answer ✓
    Hi @SherryPanas

    There has been no Phone line facility to Customer Support since the start of Covid and so many working from home so I suggest you ry Chat, not Chatbot.

    Try the following tomorrow:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this even although you were signed in on the Forum)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom a message option box
    Type Contact or Chat in the box
    If Chat is available, its during Normal working hours, you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you will be offered an option to message however I suggest you concentrate on Chat.

    If it does not work exactly as described then try another Web Browser.

    Doug