Dear users I have ordered a navigator two weeks ago, haven’t received any communication from tomtom

Mal1_aus
Mal1_aus Registered Users Posts: 4
New Seeker
edited May 15 in Devices using Wi-Fi®
Dear users, have ordered a tomtom navigator two weeks ago. Haven’t received any communication regarding shipping the order status or shipping details. I can’t even find an email address or phone no to contacts.
Any help is appreciated.
Cheers
Mal

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,377
    Revered Voyager
    Hi

    There is no more phone number to know the status of your order contacted customer service.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @Mal1_aus

    If you go to https://www.tomtom.com/en_gb/account/details.html do you see your order listed there?

    Doug
  • Mal1_aus
    Mal1_aus Registered Users Posts: 4
    New Seeker
    Hi Doug
    No I don’t see any order detail.
  • Willy875
    Willy875 Registered Users Posts: 5,377
    Revered Voyager
    @Mal1_aus to know the status of your order contacted customer service.
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @Mal1_aus

    You need to contact Customer Support to see if they have any record of the order.

    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available , during Norlmal working hours Mon/Fri, you should be offered the chance to Tap Live Chat

    If it does not work exactly as described then try another Web Browser.

    Doug
  • Mal1_aus
    Mal1_aus Registered Users Posts: 4
    New Seeker
    Thanks Doug
    I have gotten that for but it was out of working hours. It asked me if I want to send message as email and I did.
    Will try during working hours
    Thanks a lot
    Cheers
    Mal
  • Mal1_aus
    Mal1_aus Registered Users Posts: 4
    New Seeker
    Thanks Willy875
    For your help.
    Will try chat box during working hours