Dear users I have ordered a navigator two weeks ago, haven’t received any communication from tomtom

Mal1_aus

Dear users, have ordered a tomtom navigator two weeks ago. Haven’t received any communication regarding shipping the order status or shipping details. I can’t even find an email address or phone no to contacts.
Any help is appreciated.
Cheers
Mal

Willy875

Hi

There is no more phone number to know the status of your order contacted customer service.

How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/

How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

DougLap

Hi @Mal1_aus

If you go to https://www.tomtom.com/en_gb/account/details.html do you see your order listed there?

Doug

Mal1_aus

Hi Doug
No I don’t see any order detail.

Willy875

@Mal1_aus to know the status of your order contacted customer service.

DougLap

Hi @Mal1_aus

You need to contact Customer Support to see if they have any record of the order.

There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

Try the following:-

Tap Support at the top of this page
You then HAVE to Sign in Top Right of next Page. (you have to do this)
When signed in, and not before, Tap Contact Us bottom right
Support Box appears and at the bottom with a message option
Type Contact or Chat in the box
If Chat is available , during Norlmal working hours Mon/Fri, you should be offered the chance to Tap Live Chat

If it does not work exactly as described then try another Web Browser.

Doug

Mal1_aus

Thanks Doug
I have gotten that for but it was out of working hours. It asked me if I want to send message as email and I did.
Will try during working hours
Thanks a lot
Cheers
Mal

Mal1_aus

Thanks Willy875
For your help.
Will try chat box during working hours