I bought a map with a Gmail alias account but TomTom Home Aplication was unable to login with

JaumeLopez
JaumeLopez Registered Users Posts: 1
New Seeker
edited May 22 in TomTom Services
Hello,

I bought a map using a my gmail address adding a plus sign "+". I do that to identify the source of the incoming mails. [email protected]

The problem is when I try to login in the TomTom Home app (version 2.21.19.1592948). It throws an error saying:
.../account/login: *IT server returned an unexpected error*

v8jxmzf3eaiu.png

I try to log in in the app with my "plain" account and it works, but I don't have here my map.

It's there any chance to move my purchase from one account to another.

Thanks

Answers

  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @JaumeLopez

    This is a User based Forum and you need to contact Customer Support via Chat during normal working hours and they can sort that whilst you are non.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom there is a message option
    Type Contact or Chat in the message box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message but you should concentrate on Chat

    If it does not work exactly as described then try another Web Browser.

    Doug