Older activities disappear from sports app

Ghandiman
Ghandiman Registered Users Posts: 1
Apprentice Seeker
I recently noticed that some of my activities do not show up in the sports app. All my runs going back to march are there, then it jumps to march 2018, with all activities in between not showing. They've definitely synced as I can see them when I log into my account on a browser.

Any ideas on how to fix this so that I can see all activities in the app?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    This issue arose over 2 years ago for some users, and I am not sure it was ever resolved (see link below). Unfortunately, TT Sprots went out of business almost 5 years ago so all the watches are obsolete and there is no development so it may never be fixed. You can try uninstalling and reinstalling the app using the steps below, but it may not help.

    First you need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.


    https://discussions.tomtom.com/en/discussion/1120244/when-trying-to-view-running-activities-on-my-app-they-disappear-im-missing-about-13-months