Speed Cameras trucker 5000

SIDER82
SIDER82 Registered Users Posts: 3
Novice Seeker
Hello
I have bought service "Speed Cameras World 1 Year ". I have received Invoice etc but there is still no update for my device.

Please solve this case or return my money. Device ID Z6xxxxxxx12

Reg
Konrad





Mod edit: Please don't post private or personal information on a public forum. Thanks.

Answers

  • VikramK
    VikramK Administrators Posts: 13,704
    Moderator
    Hi @SIDER82
    Welcome to the community! The order has not been allocated to your TomTom account, please get in touch with our customer service along with the order number to help you sort this out.

    Regards,
    Vikram.
  • SIDER82
    SIDER82 Registered Users Posts: 3
    Novice Seeker
    Hello

    Customer Service in TOMTOM does NOT EXIST. There no e-mail , no phone call.

    I have paid for You "Service" and now i have no option to 1 - get what i paid for or 2 - get my money back
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @SIDER82

    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message although I would recommend Chat

    If it does not work exactly as described then try another Web Browser.

    There currently seems to be an issue, known to Tomtom, that when you get to the box where you type Contact the box is flashing and not working. Look back later during normal working hours to see if it is resolved

    Doug
  • SIDER82
    SIDER82 Registered Users Posts: 3
    Novice Seeker
    Not working, money WASTED !!!!
  • Willy875
    Willy875 Registered Users Posts: 5,306
    Revered Voyager
    Hi

    @SIDER82

    Your order has not been assigned to the GO 5000 account contact customer service.


    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560


    If the links take you to the home page, delete your browser's cookies.