I haven't received my purchased map yet.

gerrik
gerrik Registered Users Posts: 2
Apprentice Seeker
I ordered "Map of the World - Latest Map" on 29 March 2022 and it isn't showing on MyDrive Connect yet. Order number 413373699.

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,814
    Moderator
    Answer ✓
    Hi @gerrik
    The order has not been allocated to your TomTom account. As Doug mentioned above, please get in touch with our customer service team to help sort this out.


    Regards,
    Vikram

Answers

  • DougLap
    DougLap Posts: 9,862
    Superuser
    edited May 9
    Hi @gerrik

    Look back here tomorrow to see if @VikramK is able to help you. If he cannot then he may well suggest that you contact Customer Support via Chat, not Chatbot, as they will be able to sort it out.

    If he does refer you to Chat then try the following.

    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,814
    Moderator
    Answer ✓
    Hi @gerrik
    The order has not been allocated to your TomTom account. As Doug mentioned above, please get in touch with our customer service team to help sort this out.


    Regards,
    Vikram
  • gerrik
    gerrik Registered Users Posts: 2
    Apprentice Seeker
    Thank you. I sent customer service an email.