MyDrive Connect - Outage



No lifetime subscription with Start52

EwaNav
EwaNav Registered Users Posts: 1
Novice Seeker
in Map purchase & installation
Hello!
I have recently purchased a Start52 with Lifetime Subscription. Unfortunately, the subscription doesn't seem to work and MyDrive Connect asks me to make a purchase.
Can this be fixed?
Regards,
Ewa

Answers

  • DougLap
    DougLap Posts: 9,830
    Superuser
    Hi @EwaNav

    Look back here tomorrow t see what @VikramK has t say after he has checked your units settings etc on the TT servers. If he finds it has Lifetime updates and the settings need changing he will advise here.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,740
    Moderator
    Hi @EwaNav

    I don't find any issue with the map update service on your START 52 (serial number ending 106).
    I think the new maps are not offered as there is not enough space to install the latest map.

    Expanding the memory using a branded-class 10, 16 GB memory card should help.

    https://help.tomtom.com/hc/en-gb/articles/360013900980

    Regards,
    Vikram.

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