Why does my new Go Classic appear as Go Basic in the web account?

Phil1234567890
Phil1234567890 Registered Users Posts: 2
New Seeker
I've bought a Go Classic but on logging in the serial number is correct but its reported as a Basic. What's going on?

Best Answers

  • DougLap
    DougLap Posts: 9,833
    Superuser
    Answer ✓
    Hi @Phil1234567890

    If you Menu/Settings/System/About what does it say the unit is at the top of the screen? It maybe that the Classics and Basics may have the same serial number prefixes.

    Doug
  • Phil1234567890
    Phil1234567890 Registered Users Posts: 2
    New Seeker
    Answer ✓
    I think you're right - its says Classic on the unit itself

Answers

  • DougLap
    DougLap Posts: 9,833
    Superuser
    Answer ✓
    Hi @Phil1234567890

    If you Menu/Settings/System/About what does it say the unit is at the top of the screen? It maybe that the Classics and Basics may have the same serial number prefixes.

    Doug
  • Phil1234567890
    Phil1234567890 Registered Users Posts: 2
    New Seeker
    Answer ✓
    I think you're right - its says Classic on the unit itself