Renault carminat on grand scenic from 2010, it loses its orientation and I cannot update

atzema Registered Users Posts: 4
Apprentice Seeker
edited May 6 in Built in car navigation
Hello everyone, I have a 2010 renault granscenic with carminat tom tom and software version 8.842 which until recently has always worked very well. For some time now and then it "loses its orientation" ie the compass indicates directions other than north and consequently the position and the path are random. I thought about doing an update but I get the message "Yes, remove my device". Can you help me?

Mod edit: Machine translated (Italian)