Return procedure

SingingMonk
SingingMonk Registered Users Posts: 2
New Seeker
edited May 5 in Devices using Wi-Fi®
Hi, I need to return a Tomtom just delivered & unopened. (I cancelled the order by emailing my request to cancel the order 3 minutes after receiving the confirmation of order but it still arrived) Links to emailing customer service only work for 1 second so HELP !

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,440
    Revered Voyager
    edited May 5
    Hi

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

    If the links send you to the home page, delete your cookies.

    See also this link to request a refund. https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000855559
  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @SingingMonk

    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    You could also try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message although I would recommend you use the Chat

    If it does not work exactly as described then try another Web Browser.

    Doug