Serena and Malcolm computer voices for the TomTom GO 6200

iscom
iscom Registered Users Posts: 6
Apprentice Seeker
edited May 4 in Devices using Wi-Fi®
I updated my Go 6200 but now find there is no commentary i.e. turn right at smith street plus does not say "You will arrive at your destination at xxxx
Thanking you

Best Answers

  • Willy875
    Willy875 Registered Users Posts: 5,330
    Revered Voyager
    edited May 3 Answer ✓
    @iscom

    This is because you have not selected a Malcolm, Serena computer voice to read street names.
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Answer ✓
    Hi @iscom

    Look back here later to see what @VikramK has to say after he has reviewed your units settings on the TT servers. If required he will allocate the voices you want to your account and you can then add them from Settings/Updates and New items page on your GO6200

    Doug
  • YamFazMan
    YamFazMan Posts: 20,787
    Superuser
    edited May 4 Answer ✓
    Hi
    @iscom
    Welcome to the site....
    Connected over Wi-Fi (MyDrive Connect NOT running on your PC) ...
    On the GO 6200: Check... Tap 4Dot (.... Menu) --> Setting --> Voices... Check for Serena or Malcolm
    scroll up the list as well as down, sometimes voices are hidden/missed above the selected voice....
    ________________

    Connected over USB + Using MyDrive Connect...
    On the MDC Window click on My Content...
    Scroll down to the Add Voices menus...
    Are Serena or Malcolm available to install?
    If 'NO' only Tomtom staff ( @VikramK site moderator) will be able to allocate Computer voices for download...

    Stay Safe ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,725
    Moderator
    Answer ✓
    Hi @iscom
    Welcome to the community!
    Both computer voices have been activated for your TomTom, check for updates now.

    I have also split your comments to a new discussion topic here.

    Thanks,
    Vikram :)
  • iscom
    iscom Registered Users Posts: 6
    Apprentice Seeker
    Answer ✓
    Sorry for any confusion :)
    The problem was the "New Post" is at the bottom of the page which is not visible.
    I discovered you can't look for updates by just connecting into the PC but you have to run the TomTom windows then shows update Maps , and once again the voices are at the very end of the maps page.
    I am still having a problem downloading a map so will start a new Post
    Thank you for your help
    Regards
    Paul

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,330
    Revered Voyager
    edited May 3 Answer ✓
    @iscom

    This is because you have not selected a Malcolm, Serena computer voice to read street names.
  • iscom
    iscom Registered Users Posts: 6
    Apprentice Seeker
    edited May 4
    Hi


    I have looked on the voices page but can't find Malcolm or Serena. Am I looking on the wrong page?
    Many thanks
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Answer ✓
    Hi @iscom

    Look back here later to see what @VikramK has to say after he has reviewed your units settings on the TT servers. If required he will allocate the voices you want to your account and you can then add them from Settings/Updates and New items page on your GO6200

    Doug
  • YamFazMan
    YamFazMan Posts: 20,787
    Superuser
    edited May 4 Answer ✓
    Hi
    @iscom
    Welcome to the site....
    Connected over Wi-Fi (MyDrive Connect NOT running on your PC) ...
    On the GO 6200: Check... Tap 4Dot (.... Menu) --> Setting --> Voices... Check for Serena or Malcolm
    scroll up the list as well as down, sometimes voices are hidden/missed above the selected voice....
    ________________

    Connected over USB + Using MyDrive Connect...
    On the MDC Window click on My Content...
    Scroll down to the Add Voices menus...
    Are Serena or Malcolm available to install?
    If 'NO' only Tomtom staff ( @VikramK site moderator) will be able to allocate Computer voices for download...

    Stay Safe ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,725
    Moderator
    Answer ✓
    Hi @iscom
    Welcome to the community!
    Both computer voices have been activated for your TomTom, check for updates now.

    I have also split your comments to a new discussion topic here.

    Thanks,
    Vikram :)
  • iscom
    iscom Registered Users Posts: 6
    Apprentice Seeker
    Answer ✓
    Sorry for any confusion :)
    The problem was the "New Post" is at the bottom of the page which is not visible.
    I discovered you can't look for updates by just connecting into the PC but you have to run the TomTom windows then shows update Maps , and once again the voices are at the very end of the maps page.
    I am still having a problem downloading a map so will start a new Post
    Thank you for your help
    Regards
    Paul