Help needed with SD card.

PShakey · May 3

Hi. I was trying to upgrade my SD card on Tom Tom home . First it was saying device not recognised then some how I've managed to wipe all maps off SD card is there any way I can get old map back then how do I get my SD card recognised by the Tom Tom home

Willy875 · May 3

Hi

GPS Carminat?

Before deleting everything on your SD didn't you make a backup on your computer?

If you search on your computer, you should have a Tomtom folder with a backup.

For Tomtom Home to recognize your GPS, you must insert your SD into the GPS, wait for the GPS to copy the files to the SD.

PShakey · May 3

No back up. when I first took SD out off car and tried to connect that's when Tom Tom home first said no device connected

Willy875 · May 3

Check back tomorrow, if moderator @VikramK can verify your account and possibly add you a map..

PShakey · May 3

Thanks for that any idea how I can get the Tom Tom home to recognise my SD card so I can update it with the new map I've brought

VikramK · May 4

Hi @PShakey
Welcome to the community!
A map has been reactivated for your TomTom, check for updates now.

Regards,
Vikram.

PShakey · May 4

Thank you

PShakey · May 4

Hi everybody I am still having issues trying to get my SD card recognised by the Tom Tom home site any ideas? Would be great thanks

VikramK · May 6

Hi @PShakey
Have you tried the troubleshooting steps advised here- https://help.tomtom.com/hc/en-us/articles/360013961059

Regards
Vikram.

PShakey · May 11

Hi @VikramK
i have tried the troubleshooting guides you suggested. When i put sd card back into computer tomtom home is still not recognising it. When i open it up all i get is a file named .android_secure . Is their something silly im missing .Should i buy a new blank sd card and try that . any suggestions would be greatly appreciated . regards paul

Help needed with SD card.

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