Help me get to a person

philly135
philly135 Registered Users Posts: 7
Apprentice Seeker
edited May 4 in Devices using Wi-Fi®
Online, I ordered a TomTom GO Supreme 6", money was deducted from my credit card - device hasn't arrived and I can't reach ANYONE at tomTom. Can anyone offer assistance on how to reach a person?
[email protected]






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Best Answer

Answers

  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @philly135

    There have been no phone lines to Customer Support since the start of Covid and no indication that the facility will return.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message but I recommend you try and use Chat

    If it does not work exactly as described then try another Web Browser.

    Doug
  • philly135
    philly135 Registered Users Posts: 7
    Apprentice Seeker
    Thanks for your response - however on my screen - no matter how many times I've logged back in I never get a button at bottom right for contact. I click on "Contact" in the bottom black menu and I get an instruction screen telling me to click the red bottom button - but I don't have one.... When I click on get support, nothing happens. And I tried to respond to your email and it says I don't have permission to respond that way to you. AARRGGHHH They took my $160 from my bank card but I can't get service.... what's wrong with this picture.
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @philly135

    Try another browse?

    Doug
  • philly135
    philly135 Registered Users Posts: 7
    Apprentice Seeker
    Thanx - I did about 8 times - still same
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @philly135

    Just tried it on my MacBook using Safari and Firefox and it takes me through to the message that Chat is closed at the moment so do I want to message.

    Doug
  • philly135
    philly135 Registered Users Posts: 7
    Apprentice Seeker
    I don't even get that
  • philly135
    philly135 Registered Users Posts: 7
    Apprentice Seeker
    I don't even get that
  • Willy875
    Willy875 Registered Users Posts: 5,319
    Revered Voyager
    Answer ✓
    @philly135

    Re tried logging in after deleting cookies.

    If the chat is not available office hours, send an e-mail

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • philly135
    philly135 Registered Users Posts: 7
    Apprentice Seeker
    HOW WONDERFUL - THANK YOU. I contacted them and got an auto response... WHEW! at least its a start. Thanx much