TomTom Start 20 no Traffic Cameras

NickBarnes
NickBarnes Registered Users Posts: 15
Master Traveler
Hi I bought a second hand Smart 20 tomtom. Maps / GPS are updated, but I had no Speed Traffic Cameras. I paid for the Camera Update but still no Speed Cameras on my tomtom ? I have the Speed Camera Icon under the Sevices tab, and I can select Alert Settings which shows all types of Cameras and sounds but they still do not show up on my screen when driving ?

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,418
    Exalted Pioneer
    did you see updates in mydrive connect
  • NickBarnes
    NickBarnes Registered Users Posts: 15
    Master Traveler
    Yes I see the traffic camera activate now button but I did that thats how I paid ? how do I get to talk to someone or email someone I cannot find any contact points only get sent to this site ?
  • NickBarnes
    NickBarnes Registered Users Posts: 15
    Master Traveler
    My updates say up to date ? when I go to TomTom store but no cameras active

  • NickBarnes
    NickBarnes Registered Users Posts: 15
    Master Traveler
    My Drive does not say cameras are active ?? what did Ipay for ?
  • Willy875
    Willy875 Registered Users Posts: 5,451
    Revered Voyager
    Hi

    On Mydrive connect, have you downloaded the speed camera files to your device?


    You can only talk to someone through chat

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • NickBarnes
    NickBarnes Registered Users Posts: 15
    Master Traveler
    Devce shows speed cameras icon under sevices tab ? but My Connect does not show cameras installed ?
  • Willy875
    Willy875 Registered Users Posts: 5,451
    Revered Voyager
    Reset to factory values.
    Caution Resetting the device to factory defaults erases all data stored on the device such as FAVORITE POIs etc.
  • NickBarnes
    NickBarnes Registered Users Posts: 15
    Master Traveler
    Did That still no cameras :(
  • Willy875
    Willy875 Registered Users Posts: 5,451
    Revered Voyager
    In Services. did you enable alerts to enable warnings?

    If on Mydrive connect there is no speed camera to install, it may be that at the time of purchase you did not select the Start 20 account?
  • NickBarnes
    NickBarnes Registered Users Posts: 15
    Master Traveler
    Hi Update after messing about connecting to MyDrive suddenly it showed I had a Camera Update ? weird but now installed Cameras on my Smart 20 still have the problem of after updating my VIA 53 I lost my cameras on that one :(
    Thanks for all the messages