No sound on Go 6200 after upgrade of maps - resolved

Lynda20000 Registered Users Posts: 1
Novice Seeker
edited May 4 in Devices using Wi-Fi®
Last week I did an upgrade for maps. I then went on a long journey with the map working on the Go 6200 but no sound. I stopped at a service station and checked that sound was turned on, volume was up etc etc. All was OK but still no sound. Turned SatNav on and off - still no sound.
I then carried on without sound.
After much searching on this group, I found about soft reset with the drum roll. Tried that - no success.
Lots more searching and found that my UK Serena voice was silent for some reason.
Then found about factory reset and tried that - yes, back again. It worked and I only had to reset a few preferences and add in my 3 most used addresses.
Thank you to all on the discussion group as reading these hints and tips really helped.