I had paid for the map update, but can't download to my device.

Shawn008
Shawn008 Registered Users Posts: 2
Apprentice Seeker
I had paid for the map update. And I did got an invoice for that. But when I clicked on the RENEW MAP button on the website. It ask me to pay again. What should I do?
Here is the invoice:
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Click on the RENEW MAP here:
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Pops up this:
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Answers

  • DougLap
    DougLap Posts: 9,860
    Superuser
    edited April 30
    Hi @Shawn008

    I suggest that you seek to contact Customer support via Chat and they can sort it whilst you are on if it has not got allocated to your unit

    There are no phone lines because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Doug
  • Shawn008
    Shawn008 Registered Users Posts: 2
    Apprentice Seeker

    Thank you, Doug. I'll try again.