Mazda NB1 Live services

ajcbakker

Hi all,

I have the intention to buy a subscription on live services for my mazda nb1 live. However I had read on the forum that the inbuild sim will be deactivated after 18 months. How can I reactivate the sim card so I can use live services? Do I also need to perform other actions? Can you help me?
Many thanks in advance.

Kind regards,
Alje

Willy875

Hi

A deactivated SIM card cannot be reactivated.

ajcbakker

Hi @Willy875

Thanks for your reply. So, when I understand you well, you say to me: once deactivated, never more reactivated? So it is not possible to reactivate when I buy a subscription on live services? What is then the method to become traffic services on my nb1 live? I hope someone can help me with this issue. Thanks in advance.

Kind regards,
Alje

DougLap

Hi @ajcbakker

The inbuilt mobile sims are not provided by Tomtom but by a Mobile phone company. As is there practice with mobile phones etc if a sim is not used for a significant period they deactivate them. What you can do is contact Tomtom Support ia Chat, not Chatbot, and they should be able to advice if the sim is active or not.

There are no phone lines .

Try the following:-

Tap Support at the top of this page
You then HAVE to Sign in Top Right of next Page. (you have to do this)
When signed in, and not before, Tap Contact Us bottom right
Support Box appears and at the bottom with a message option
Type Contact or Chat in the box
If Chat is available you should be offered the chance to Tap Live Chat
If it is Out of Hours for Chat you should be offered an option to message

If it does not work exactly as described then try another Web Browser.

Doug