Mazda NB1 Live services

ajcbakker Registered Users Posts: 4
Master Traveler
Hi all,

I have the intention to buy a subscription on live services for my mazda nb1 live. However I had read on the forum that the inbuild sim will be deactivated after 18 months. How can I reactivate the sim card so I can use live services? Do I also need to perform other actions? Can you help me?
Many thanks in advance.

Kind regards,


  • Willy875
    Willy875 Registered Users Posts: 5,330
    Revered Voyager

    A deactivated SIM card cannot be reactivated.
  • ajcbakker
    ajcbakker Registered Users Posts: 4
    Master Traveler
    Hi @Willy875

    Thanks for your reply. So, when I understand you well, you say to me: once deactivated, never more reactivated? So it is not possible to reactivate when I buy a subscription on live services? What is then the method to become traffic services on my nb1 live? I hope someone can help me with this issue. Thanks in advance.

    Kind regards,

  • DougLap
    DougLap Posts: 9,827
    Hi @ajcbakker

    The inbuilt mobile sims are not provided by Tomtom but by a Mobile phone company. As is there practice with mobile phones etc if a sim is not used for a significant period they deactivate them. What you can do is contact Tomtom Support ia Chat, not Chatbot, and they should be able to advice if the sim is active or not.

    There are no phone lines .

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.