Where is my map?????

Rachel1
Rachel1 Registered Users Posts: 6
Novice Seeker
I bought a map of Israel for my VIA 1505 M (World Traveller). TomTom has my money and has issued a receipt, but I cannot find the map. I've tried to get hold of customer service, but every link I click on returns me to the discussion page. Is there a human being available who can help me find and download my map? I am in Canada.

Best Answer

  • Rachel1
    Rachel1 Registered Users Posts: 6
    Novice Seeker
    Answer ✓
    Hi, Vikram. Thanks for the quick reply. I may have solved the problem. I'll follow up with you if my solution doesn't work out.

Answers

  • Rachel1
    Rachel1 Registered Users Posts: 6
    Novice Seeker
    I should add that I am using MyDrive connect.
  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hi @Rachel1

    Welcome to the community!

    Could you send me the serial number of your device and the order details through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?

    Thanks, Vikram
  • Rachel1
    Rachel1 Registered Users Posts: 6
    Novice Seeker
    Answer ✓
    Hi, Vikram. Thanks for the quick reply. I may have solved the problem. I'll follow up with you if my solution doesn't work out.