renault Carminat will not recognize map after update Carminat

WilsMeer
WilsMeer Registered Users Posts: 9
Apprentice Seeker
ik bought a Scenic from 2013 with tomtom live and map version 9.15
then i updated it with TomTom home to version 9.884
this gave no problems during updating, but after the updat the system does not work anymore.
will not recognize my old map.
it is impossible to resett because it not possible to go in to the menu
fortunately i used another sd card, so the original is still oké.
how can i reset to fabric settings or restore it
who can help me
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Comments

  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi @WilsMeer
    We don't map v9.88 for the Carminat. Also, there is no map active on the account that will allow you to upgrade.

    My team has reactivated the base map for the device, could you check if this one works for you?

    Regards,
    Vikram.
  • WilsMeer
    WilsMeer Registered Users Posts: 9
    Apprentice Seeker
    hello,
    Thanks for the reaction.
    But can you help me what to do now. What should I do to get this done.
    When I just put in the sd card, nothing is changed.

    Beside that I was I checking if it is possible to upgrade my maps of Europe.
    So, it is right that there is no active new map to upgrade.
    I have only the map that is on the sd card, that came with the car.

    so next question, is it possible to upgrade this system to a newer map?

    Regards,
    Wils
  • Willy875
    Willy875 Registered Users Posts: 5,436
    Revered Voyager
    Hi

    Could your SD card have a problem?

    1/ Buy a blank SD of 8 GB maximum (format in FAT 32 if it is not new)
    2/ Placed it in the GPS.
    3/ Turn on the carminat which will copy 2 files necessary for its recognition.
    4/ Eject the card with the button provided and remove the card.
    5/ On the computer insert the card and start Tomtom Home
    6/ Log in to your Tomtom Home account (email address + password) that you associate with this card.
    7/ Then via Tomtom Home or via the site you bought a recent cartography of Europe
  • WilsMeer
    WilsMeer Registered Users Posts: 9
    Apprentice Seeker
    Hello,
    as far as I know my SD card is oké.

    I did the steps above.
    no problem to get the files on the SD
    after that, I logged in to my home account and I updated my system, but I do not know how to put my old map on the SD

    on my account I can see the product and tried to update with "my drive connect" but that does not recognise my SD card.

    so please, what is the next step te reinstall my original tomtom map on my boult-in Carminat.
  • Willy875
    Willy875 Registered Users Posts: 5,436
    Revered Voyager
    edited April 30
    Hi

    Mydrive connect is not compatible with your Carminat so if your SD card is Ok

    the moderator has reactivated a map for you, it must be available in your Tomtom Home account > update.

    WilsMeer wrote: »

    so next question, is it possible to upgrade this system to a newer map?

    Yes, on Tomtom Home you can buy a newer map, the latest version is 10.85
  • Willy875
    Willy875 Registered Users Posts: 5,436
    Revered Voyager
    FYI, map version 9.15 is an August 2013 map, so maybe it's time to buy a newer map.
  • WilsMeer
    WilsMeer Registered Users Posts: 9
    Apprentice Seeker

    the moderator has reactivated a map for you, it must be available in your Tomtom Home account > update.

    hi
    I was looking at my Tomtom Home account. I can only find files to updat the voices.

    before I buy a newer map I will be sure that the system still works.
  • DougLap
    DougLap Posts: 9,858
    Superuser
    Hi @WilsMeer

    Have you not been able to load the Base Map @VikramK arranged for you onto your device using TT Home.

    Doug
  • WilsMeer
    WilsMeer Registered Users Posts: 9
    Apprentice Seeker
    Hi
    I am sorry, but this is my first time with tomtom home and installing a map, so I do my best.
    But;

    I put in a new sd card in the carminat.
    then I openend tomtom home.

    on update my carminat I can not find voices and GPS fix
    I only could find 9.884 that is on my computer, so I installed that (downloaded the first time when I wanted to update my Carminat the first time. At the end it says Oke.
    then I go to update my carminat tomtom, where I only find a GPS fix and voices. so I installed that also.

    I still can not find a map
    when I look at my navigation system; I can see that "items on the system" there is a startup screen and quickGPSfix.
    installed items 104.2 MB

    where do I find the map? I have no clue.
    Wils
  • Willy875
    Willy875 Registered Users Posts: 5,436
    Revered Voyager
    Hi

    Did you insert your new SD card into the Carminat before connecting it to Tomtom Home?
  • WilsMeer
    WilsMeer Registered Users Posts: 9
    Apprentice Seeker
    Hello
    Yes I did before (Carminat copied files to it. (loopdir with a file in it)
    now I did that again and he asked me if I wanted to update from my SD. so I did

    still I can not find any map at Tomtom home to install

  • DougLap
    DougLap Posts: 9,858
    Superuser
    Hi @WilsMeer

    Look back here later to see what @VikramK has to suggest.

    Doug
  • WilsMeer
    WilsMeer Registered Users Posts: 9
    Apprentice Seeker
    I am sorry, and confused

    forgot that remark on 9.88

    So what must I do next?

    I allready updated the first time, before I started this discussion.

    then I tried what was written on april 29 by Willy875

    then I did not see any maps
    so I tried something else; putt the software on the SD en tried again.
    Still no map

    then because off the remark to put my SD in the Carminat, I did so.
    Carminat updated itself.
    Still no map

    So what now?

    Wils

  • Willy875
    Willy875 Registered Users Posts: 5,436
    Revered Voyager
    WilsMeer wrote: »

    forgot that remark on 9.88


    Hi


    Normally it's 9.884 you have to see with the moderator why the map offered for download is not available on your Tomtom Home account?
  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi @WilsMeer
    Strange, as the map is still showing active on your account.

    Could you try few steps as below, please?

    Clean uninstall the TomTom HOME software application. See the steps here-
    https://help.tomtom.com/hc/en-gb/articles/360013901520

    Download the latest version of TomTom HOME from here-
    https://help.tomtom.com/hc/en-gb/articles/360013960739

    Download a fresh map offered as a download-

    https://help.tomtom.com/hc/en-gb/articles/360013961259



    Thanks,
    Vikram
  • WilsMeer
    WilsMeer Registered Users Posts: 9
    Apprentice Seeker
    Hi

    Thanks for the help.
    I found two tomtom Home applications (a older one and a newer one that was installed after the first one)
    I uninstalled both. And now I do see the map.

    Is there a problem when my Carminat is updated to 9.884? Will this give no problems? This question because of the remarks above in this discussion.
    I will try soon to install the map on my SD

    Greetings,
    Wils

  • Willy875
    Willy875 Registered Users Posts: 5,436
    Revered Voyager
    Hi

    If your original SD card works (make a backup on the computer)

    Buy a new blank 8GB SD, copy all the contents of the original SD to this SD then update the software to 9.884.

    Test on your carminat if the SD works if everything works you can buy a new 10.85 card
  • WilsMeer
    WilsMeer Registered Users Posts: 9
    Apprentice Seeker
    Hi
    the Carminat is working again with this Map and 9.884
    Thanks
    Wils