updating carminat on a mac

Browbrunyer
Browbrunyer Registered Users Posts: 11
Apprentice Seeker
edited April 27 in Built in car navigation
Hi. I have tried to connect the SD card to Tom Tom Home on my Mac, but I get message No device connected. My device is Renault Carminat Live

Comments

  • Browbrunyer
    Browbrunyer Registered Users Posts: 11
    Apprentice Seeker
    edited April 27
    Any thoughts on this?
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    edited April 27
    Hi @Browbrunyer
    Welcome to the community!

    Have you tried the troubleshooting steps advised on our support article here- https://help.tomtom.com/hc/en-gb/articles/360013961059
    ?

    Regards,
    Vikram
  • Browbrunyer
    Browbrunyer Registered Users Posts: 11
    Apprentice Seeker
    edited April 27
    Hi. Yes but it still won’t connect
  • Browbrunyer
    Browbrunyer Registered Users Posts: 11
    Apprentice Seeker
    edited April 27
    So what happens now? I’ve spent money on map updates but cannot access them
  • DougLap
    DougLap Posts: 9,833
    Superuser
    edited April 27
    Hi @Browbrunyer

    Hopefully @VikramK will pick this up tomorrow.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    edited April 27
    Hi @Browbrunyer
    Would it be possible for you to try using a different SD card?

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    Regards,
    Vikram.
  • Browbrunyer
    Browbrunyer Registered Users Posts: 11
    Apprentice Seeker
    edited April 27
    Hi Vikram. Thanks for this. I don’t have access to another SD card (they are hard to come by). I could try reformatting my present one, but I am using a MAC. Could you supply instructions for a MAC? Would I not lose all apps etc.?

    Thanks
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    edited April 27
    Hi @Browbrunyer
    Yes, the steps are available on our support article here- https://help.tomtom.com/hc/en-gb/articles/360013961519

    Regards,
    Vikram
  • Browbrunyer
    Browbrunyer Registered Users Posts: 11
    Apprentice Seeker
    edited April 27
    I have all that now, an I still get the message no device connected on TomTom Home. Help!
  • Browbrunyer
    Browbrunyer Registered Users Posts: 11
    Apprentice Seeker
    edited April 27
    Hi Vikram. In desperation I have now purchased a brand new Renault SD card for my Carminat TomTom for Europe. And it still does not connect. I get the image of the card on my desktop, but in the bottom right hand corner of the TomTom Home Screen, I get the message No device connected. For information, I have to sign in manually tomTomTom home, whereas when all was well, I was signed in automatically

    I really hope you can help


  • Browbrunyer
    Browbrunyer Registered Users Posts: 11
    Apprentice Seeker
    Surely, there must be a solution to this problem