What has happened to my beloved tomtom truck satnav?
JaySimpson
Registered Users Posts: 8 
Apprentice Traveler
Apprentice Traveler
Hi all i hope someone can help, i have recently purchased the 620 professional truck satnav and already i must say it is no where near as good as my old unit.
This new unit does not recognise certain width restrictions, height restrictions, weight restrictions or hill gradients that my previous tomtom truck nav did. Also there is no way to get ‘dead end’ warnings on this unit.
This new unit has sent me in to some precarious situations that are in my opinion dangerous to me and other road users, so much so that i am considering giving the unit up and buying a completely different brand unless i am doing something wrong and one of the community can show me how to rectify these errors. I have the W/L/H dimensions set exactly the same as they were on my old unit but for whatever reason this TOMTOM does not recognise certain width restrictions or low bridges, also when i have gone to map errors there are only corrections for turns and am not able to correct width of road or height restrictions.
PLEASE HELP!!!
I have been a tomtom truck user for over 10 years with no problems before this, i dont want to give up my tomtom but unless these issues can be resolved i see no other choice than to move to another truck nav manufacturer
TIA
This new unit does not recognise certain width restrictions, height restrictions, weight restrictions or hill gradients that my previous tomtom truck nav did. Also there is no way to get ‘dead end’ warnings on this unit.
This new unit has sent me in to some precarious situations that are in my opinion dangerous to me and other road users, so much so that i am considering giving the unit up and buying a completely different brand unless i am doing something wrong and one of the community can show me how to rectify these errors. I have the W/L/H dimensions set exactly the same as they were on my old unit but for whatever reason this TOMTOM does not recognise certain width restrictions or low bridges, also when i have gone to map errors there are only corrections for turns and am not able to correct width of road or height restrictions.
PLEASE HELP!!!
I have been a tomtom truck user for over 10 years with no problems before this, i dont want to give up my tomtom but unless these issues can be resolved i see no other choice than to move to another truck nav manufacturer
TIA
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Comments
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@JaySimpson
send route examples to customer care1 -
@fergussion thanks for the reply, forgive me but how do i do this? I tried to go through contact and all i get is an autobot that doesn’t understand0
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@JaySimpson
How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
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@Willy875 thanks for the response, i managed to find an online map to report errors, they at first said pending, now showing as accepted.
Do you know if this means that they have been checked and will then be updated in the next map release?
If not i will use your link to report them,
Thank you0
