radar camera updates have expired go 620 wifi tomtom

Petardo

Hello, I also purchased a TomTom GO 620 in December 2021 and yesterday when I went to update it it also tells me that my subscription to the radars for life has expired.




Mod edit: Machine translated (Spanish)

VikramK

Hi @Petardo

Welcome to the community!
My team has fixed the services for your TomTom, just do a soft reset and check for updates.



Regards, Vikram

VikramK

Hi @Petardo

Welcome to the community!
My team has fixed the services for your TomTom, just do a soft reset and check for updates.



Regards, Vikram

Petardo

Hi Vikram
Issue solved, thank you very much.





Mod edit: Machine translated (Spanish)

Danielos

Hi @VikramK
I have same issue with my 620.
Radar subscpition should be life time as box's description says but it has expired already.
Could you please help me?

neha.pali

Hi @Danielos ,

speed camera service is now assigned to your device, just Press and hold the On/Off button until your device restarts. This can take more than fifteen seconds and then check for an update.

Regards,
Neha

Danielos

Thank you @neha.pali
everyting works well now

kenreid9

I purchased a TomTom Go 620 from Amazon serial number ZExxxxxxx33 in March 2022. It says lifetime support for Speed Cameras on the box, but now I have received an email saying it is about to expire.




Mod edit: Please don't post private or personal information on a public forum. Thanks.

kenreid9

I am still awaiting a reply to my post
kenreid9

Lochfrass

Maybe it is faster if you contact the customer Support.
https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

VikramK

Hi @kenreid9
Our team has fixed/extended the service on your account.

Thanks,
Vikram.

kenreid9

Thank you Vikram!