Help GO Expert

Nazarr
Nazarr Registered Users Posts: 3
Apprentice Seeker
Hello, I am the owner of a GO Expert 7 and use this device in Europe to drive a truck with a semi-trailer.
Forgive me to help solve my problem with TomTom, namely, my navigation terribly lays routes, as on any of my paths it sees closed roads, despite the fact that it is connected to the network (wifi), a day passes and closed roads do not open. Routes of 50-60 km duration with my TomTom are 110+ and routes of 800 km + for 1100+ km
On the A13 Austria - Italia route, the Brennero border for TomTom is always closed, for which you have to manually build a route with intermediate points, working with such a navigator is disgusting.ylz8gakdabe5.jpg
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I hope the problem is purely in my device, and they will help me, because I would not like to return the device, and shares his experience with GO Expert in the media (YouTube)
The latest updates are currently installed.

Comments

  • fergussion
    fergussion Registered Users Posts: 284
    Supreme Pioneer
    @Nazarr
    If a factory reset does not fix this then ask tomtom for a replacement unit
  • Nazarr
    Nazarr Registered Users Posts: 3
    Apprentice Seeker
    fergussion wrote: »
    @Nazarr
    If a factory reset does not fix this then ask tomtom for a replacement unit

    Does not help.
  • Ventci
    Ventci Registered Users Posts: 19
    Master Explorer
    I have the same problem, go expert 6
  • Ventci
    Ventci Registered Users Posts: 19
    Master Explorer
    resetting does not help. pmio5x7cbe88.jpeg
  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    Hi @Ventci @Nazarr
    Could you report this behaviour to our customer service for further investigation, please?
    Also include the current route planning settings and the application version installed on the device.

    Regards,
    Vikram.
  • Ventci
    Ventci Registered Users Posts: 19
    Master Explorer
    Okay, thanks VikramK
  • Ventci
    Ventci Registered Users Posts: 19
    Master Explorer
    VikramK wrote: »
    Hi @Ventci @Nazarr
    Could you report this behaviour to our customer service for further investigation, please?
    Also include the current route planning settings and the application version installed on the device.

    Regards,
    Vikram.

    Where is it this service ?
  • Willy875
    Willy875 Registered Users Posts: 5,330
    Revered Voyager
    Hi

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • Ventci
    Ventci Registered Users Posts: 19
    Master Explorer
    Willy875 wrote: »
    Hi

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

    Thanks
  • Ventci
    Ventci Registered Users Posts: 19
    Master Explorer
    Thanks friends. It's not a problem for me, I know the way! It is a pity that something that costs so much money makes such elementary mistakes. Overall, I'm very disappointed with TomTom.
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @Ventci

    It would be helpful for other TT users if you could report the problem to Customer Support as suggested by @VikramK so that maybe they will not have the problem as well.

    Doug
  • Ventci
    Ventci Registered Users Posts: 19
    Master Explorer
    Thanks, I sent an email. I'm waiting for an answer ... I hope they fix their problems soon ...
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @Ventci

    Thanks. I have a Garmin Camper unit as well as TT ones. The Garmin for 2 years used to direct me past a turning then through a single track in front of a parade of shops then took me back to the turning it had told mr to drive past. Garmin eventually sorted it by still driving past the junction which it had ultimately directed me to take before and now takes a totally different route that is at least 4 miles further. Thess problems happen on all devices I think you will find.

    Doug
  • Ventci
    Ventci Registered Users Posts: 19
    Master Explorer
    Hi DougLap
    Hopefully, that's why it's the forum. But these are major roads. .. Once there are claims TT for a good satnav you need to know them ...
  • Ventci
    Ventci Registered Users Posts: 19
    Master Explorer
    Austria A 12
    France A 40
    This road is not have ban for trucks