Help GO Expert

Nazarr

Hello, I am the owner of a GO Expert 7 and use this device in Europe to drive a truck with a semi-trailer.
Forgive me to help solve my problem with TomTom, namely, my navigation terribly lays routes, as on any of my paths it sees closed roads, despite the fact that it is connected to the network (wifi), a day passes and closed roads do not open. Routes of 50-60 km duration with my TomTom are 110+ and routes of 800 km + for 1100+ km
On the A13 Austria - Italia route, the Brennero border for TomTom is always closed, for which you have to manually build a route with intermediate points, working with such a navigator is disgusting.


I hope the problem is purely in my device, and they will help me, because I would not like to return the device, and shares his experience with GO Expert in the media (YouTube)
The latest updates are currently installed.

fergussion

@Nazarr
If a factory reset does not fix this then ask tomtom for a replacement unit

Nazarr

fergussion wrote: »

@Nazarr
If a factory reset does not fix this then ask tomtom for a replacement unit

Does not help.

Ventci

I have the same problem, go expert 6

Ventci

resetting does not help.

VikramK

Hi @Ventci @Nazarr
Could you report this behaviour to our customer service for further investigation, please?
Also include the current route planning settings and the application version installed on the device.

Regards,
Vikram.

Ventci

Okay, thanks VikramK

Ventci

VikramK wrote: »

Hi @Ventci @Nazarr
Could you report this behaviour to our customer service for further investigation, please?
Also include the current route planning settings and the application version installed on the device.

Regards,
Vikram.

Where is it this service ?

Willy875

Hi

How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/

How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

Ventci

Willy875 wrote: »

Hi

How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/

How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

Thanks

Ventci

Thanks friends. It's not a problem for me, I know the way! It is a pity that something that costs so much money makes such elementary mistakes. Overall, I'm very disappointed with TomTom.

DougLap

Hi @Ventci

It would be helpful for other TT users if you could report the problem to Customer Support as suggested by @VikramK so that maybe they will not have the problem as well.

Doug

Ventci

Thanks, I sent an email. I'm waiting for an answer ... I hope they fix their problems soon ...

DougLap

Hi @Ventci

Thanks. I have a Garmin Camper unit as well as TT ones. The Garmin for 2 years used to direct me past a turning then through a single track in front of a parade of shops then took me back to the turning it had told mr to drive past. Garmin eventually sorted it by still driving past the junction which it had ultimately directed me to take before and now takes a totally different route that is at least 4 miles further. Thess problems happen on all devices I think you will find.

Doug

Ventci

Hi DougLap
Hopefully, that's why it's the forum. But these are major roads. .. Once there are claims TT for a good satnav you need to know them ...

Ventci

Austria A 12
France A 40
This road is not have ban for trucks