Access to traffic info.

jcmn
jcmn Registered Users Posts: 87
Sovereign Trailblazer
Hello

I have at my Android the Tomtom Go app with an active subscription made at the Google store, but I have no access to traffic info. The session in the app is active with my actual tomtom account. I have access to my favorites and map updates but no traffic info.

Comments

  • fergussion
    fergussion Registered Users Posts: 300
    Supreme Pioneer
    @jcmn
    Which country?
  • jcmn
    jcmn Registered Users Posts: 87
    Sovereign Trailblazer
    Portugal
  • Willy875
    Willy875 Registered Users Posts: 5,417
    Revered Voyager
    Hi

    @jcmn

    Question?
    Have you accepted the sending of information to Tomtom.
  • MUP
    MUP Registered Users Posts: 570
    Revered Pioneer
    jcmn wrote: »
    ... at my Android ...
    Your device type is ... ?

  • jcmn
    jcmn Registered Users Posts: 87
    Sovereign Trailblazer
    Willy875 wrote: »
    Hi

    @jcmn

    Question?
    Have you accepted the sending of information to Tomtom.

    Where do I accept to send the information?
    MUP wrote: »
    jcmn wrote: »
    ... at my Android ...
    Your device type is ... ?

    Android 10 Huawei P30
  • jcmn
    jcmn Registered Users Posts: 87
    Sovereign Trailblazer
    MUP wrote: »
    Open inside the App's direct settings, search for adjustment similiar to this picture

    cbbuj0s3c5us.png

    Yes I have accepted to send the info.
  • Willy875
    Willy875 Registered Users Posts: 5,417
    Revered Voyager
    Deleting the app on your phone is reinstalling the app.
  • MUP
    MUP Registered Users Posts: 570
    Revered Pioneer
    jcmn wrote: »
    Yes I have accepted to send the info.
    Did you also enable ALL the other settings that are needed to receive traffic information inside and outside the App ?
  • jcmn
    jcmn Registered Users Posts: 87
    Sovereign Trailblazer
    MUP wrote: »
    jcmn wrote: »
    Yes I have accepted to send the info.
    Did you also enable ALL the other settings that are needed to receive traffic information inside and outside the App ?

    Inside yes, what do you mean by outside the app?