I cannot connect via gprs with my TomTom Go 6200

Richard_6200 Registered Users Posts: 3
New Seeker
edited April 20 in Devices using Wi-Fi®
I found that this is related to my simCard Setup. Can anybody change this setup?


  • VikramK
    VikramK Administrators Posts: 13,809
    Hi @Richard_6200

    Welcome to the community!

    Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?

    Thanks, Vikram
  • Richard_6200
    Richard_6200 Registered Users Posts: 3
    New Seeker
    Hello sended all these Information to Justian today in the moring.

    Hello Justina, I found at our forum "Keine Stau Anzeichen..." that maybe you can help me.
    I am not able to connect my TomTom GO6200 via GPRS. And so I dont get any traffic information via SimCard.
    This happens since 2 years. I tried some email-contact wiht tomtom support, but this was not successful. The asked me always the same questions without any success.

    I tried a complete reset, but this was not sucessfull.

    So My hope is you can fix this problem.

    My Serialnumber is ZA2187102954 (0)
    My GPR-Modell is 16.01.202
    My GPRS-Status is "Getrennt"
    Verkehrsinfo ist active
    Anwendungsversion 20.102.0003.411 (0) (18.02.2021)

    Best Regards
  • fergussion
    fergussion Registered Users Posts: 300
    Supreme Pioneer
    Remove the sim\ clean it with alcohol \ insert it back. Trick has worked for many of them.
  • YamFazMan
    YamFazMan Posts: 20,826
    Note... Australia & Switzerland have ended the 2G phone services so no GPRS SIM signal....

    Tomtom video shows what you can do when the Traffic services are not working on your navigation device....

    Be aware that a Live Device... The SIM card is automatically deactivated if the Live Traffic on the device has NOT been used for 18 months....
    Tomtom sends emails to the affected users and give 28 days notice before deactivating the SIM card... in the above circumstance the deactivated SIM cannot be reactivated....

    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report???
    Is the GPRS Status... Connected ???

    Further Info...
    See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

    Maybe worth consideration if the device is out of guarantee....... I think the SIM contacts oxidize over time and removing and replacing the SIM a few times remakes the connection....

    The SIM cards for the Live NAV3, NAV4 & NAV5 (Wi-Fi) devices are located under concealed flaps and/or stickers in various location on the devices....
    On the GO 5200/6200/Premium... The SIM Card is situated under the sticker bearing the serial number....
    I think the SIM contacts tarnish/oxidize over time, and removing and replacing the SIM a few times remakes the connection....
    With the device turned OFF...
    Carefully remove the sticker... It's advisable to use Antistatic precautions when handling the SIM... You will need a pair of 'fine' pointed tweezers to remove the SIM....
    If you pull out the SIM a little way, and reinsert it, repeat this a few times, it should now remake a good connection....
    I used double-sided sticky tape to replace the Serial Number sticker....

    Warning... The above will void your Tomtom guarantee....
    All the usual disclaimers apply, all the above is at your own discretion

    Stay safe... ATB YFM
  • Richard_6200
    Richard_6200 Registered Users Posts: 3
    New Seeker
    I use the tomtom in germay, italy and slowenia and croatia.

    The GPRS-Status is "getrennt" in german or "not connected"

    I removed the SIMCard , cleaned all contacts with alcohol.

    now my GPRS-Status is "verbunden" and I get the traffic information.

    Now I think this problem is fixed.

    I have a final question. My feeling in the past were the gprs was working, I got no trafic information if I start the TomTom i. e. at croatia or italy.
    Have you ever heard from this problem or any idea how is it to fix.

    Best Regards