Cant find a way to update my maps, per my lifetime subscription

erictd

I have an older tomtom, an XXL, that came with LIFETIME map updates. I connect to computer and it comes up with my unit using Tomtom Home, and immediately says "no longer supported, would I like to delete?" Somewhere I read that the way maps are updated may have changed in february 2022. My installed map version is v1025. Am i up to date, or do I need to find another way to update my maps? Thanks for any help, Eric

VikramK

Hi @erictd
Welcome to the community!
Your XXL comes with updates for the USA, Canada & Mexico maps. Although the device is not supported, you should still be able to update the maps.

I connect to computer and it comes up with my unit using Tomtom Home, and immediately says "no longer supported, would I like to delete?"

Could you close/ignore the message and proceed with the update?
https://help.tomtom.com/hc/en-gb/articles/360013961259

-Vikram

DougLap

Hi @erictd

Look back here later to see what @VikramK or @lampard have to say after they have reviewed your units settings on the TT servers.

Doug

VikramK

Hi @erictd
Welcome to the community!
Your XXL comes with updates for the USA, Canada & Mexico maps. Although the device is not supported, you should still be able to update the maps.

I connect to computer and it comes up with my unit using Tomtom Home, and immediately says "no longer supported, would I like to delete?"

Could you close/ignore the message and proceed with the update?
https://help.tomtom.com/hc/en-gb/articles/360013961259

-Vikram

erictd

Thanks. You told me to persevere so I did. Had to reinstall tomtom home. Then it let me proceed. It was a little confusing about first deleting the existing database maps to allow new ones to upload

Tnx for ur help. Eric