Lifetime speed cameras disabled

raft
raft Registered Users Posts: 3
Apprentice Seeker
Hello,

I have a TomTom Rider 410 with lifetime speed cameras. However TomTom website says my speed cameras not activated and asks me to make payment to activate them.

Can someone please clarify?

Thanks
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Comments

  • raesewell
    raesewell Registered Users Posts: 180
    Exalted Navigator
    Make sure you are signed into your account.
  • raft
    raft Registered Users Posts: 3
    Apprentice Seeker
    I'm signed in to my account. TomTom's offer is directly targeting my device
  • Willy875
    Willy875 Registered Users Posts: 5,354
    Revered Voyager
    Hi

    On Mydrive Connect, delete the installed speed cameras and reinstall them if available.
  • raft
    raft Registered Users Posts: 3
    Apprentice Seeker
    I uninstalled speed cameras now and reinstalled, but didn't help
  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    Hi
    @raft
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @raft

    Welcome to the community!

    Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?

    Thanks, Vikram