How do I get to talk to a human

KennyALLAN
KennyALLAN Registered Users Posts: 2
New Seeker
Can someone help me contact a human at customer services , ordered goods on a next now not getting them until Tuesday next week ordered on Monday

Answers

  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @KennyALLAN

    There have been no phone lines to Customer Support since the start of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message but Chat is what you want.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • KennyALLAN
    KennyALLAN Registered Users Posts: 2
    New Seeker
    Unfortunately I have tried this it lets you send an email , of which no one has answered as of yet .
  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @KennyALLAN

    It only offers Chat during Normal Working Hours Mon/Fri. Just tried it and got connected to Chat.

    Doug