Traffic not working on Go Premium

mogensB
mogensB Registered Users Posts: 3
Apprentice Seeker
in TomTom Services
I have started to use my new Go Premium Wi-Fi and the traffic isn't working. It states it activated but keeps telling me the service isn't available. I have followed the instructutions and watched the video.
I have reset the device multiple times and have no wifi connection activated or phone connected either, plus the device is fully charged.
GRPS is connected and MyDrive is working perfect.
So what to do?
For me it looks like the same problem as @jez147 had in May 2021 and @VikramK solved it.
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Best Answer

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Answer ✓
    Hi @mogensB

    Welcome to the community!
    My team has activated services for your TomTom, just do a soft reset and check again.



    Regards, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Answer ✓
    Hi @mogensB

    Welcome to the community!
    My team has activated services for your TomTom, just do a soft reset and check again.



    Regards, Vikram
  • DougLap
    DougLap Posts: 9,846
    Superuser
    Hi @mogensB

    What country are you in?

    Doug
  • mogensB
    mogensB Registered Users Posts: 3
    Apprentice Seeker
    Hi @VikramK
    The Traffic is now available.
    Thanks for the quick reply and fix.
    It's really appreciated.
    Kr,
    Mogens

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