VIA62 does not connect to My Drive connect.

lyric2697
lyric2697 Registered Users Posts: 1
Apprentice Seeker
Bear with me I can't find this asked before.
My device shows connected to computer.
My Drive Connect shows not connected. I follow the trouble shooting. Nothing works and I get to the stage Where I am to delete the driver and my drive connect and re-install. I find no driver to delete.
The helpdesk is trying but their answer is to try another computer. I don't have another computer.
I really need a W10 driver to install manually as the W10 method is not working. Suggestions please.

Answers

  • YamFazMan
    YamFazMan Posts: 20,827
     Superuser
    edited April 12
    Hi
    @lyric2697
    Welcome to the site....
    If I'm having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program....
    Will usually bring MyDrive Connect back to life...
    Step-by-step instructions for removing the 'Home3' Folder and the 'MyDrive connect' folder....
    See... https://discussions.tomtom.com/en/discussion/1134289/connection-problems-mydrive-connect-delete-the-home3-mydrive-connect-folders
    ____________________________

    Here's a similar solution recently suggested by Tomtom support ....
    Click on the spoiler Icon to view the reply...
    Step by step MyDrive Connect fix from Tomtom support....
    Okay.
    I will share certain steps with you for troubleshooting and request you to perform it as it is.
    1) Close MyDrive Connect completely.
    2) Make sure there are no TomTom related processes running in task manager.
    -The Task Manager can be found by pressing the keys Ctrl+Alt+Del and then selecting Task Manager
    3) Uninstall MyDrive Connect via the Control Panel
    4) Delete the TomTom folder from the Program files.
    -Go to Start and then My Computer/Computer/This PC
    -Delete the MyDrive Connect folder from C:\Program Files and C:\Program Files (x86)
    5) Check each username profile (marked as <username> here) and make sure the TomTom folders are deleted from the following locations:
    -C:\Users\<username>\AppData\Local
    -C:\Users\<username>\AppData\Roaming
    -C:\Users\<username>\AppData\\Local\VirtualStore\Program Files
    6) Press the Windows Key + R to open the run window.
    - Type in %temp% then press OK . Delete as many files from this location as possible. Some files can not be deleted. This is normal.
    7) Restart the computer.
    8) Create a new Administrator account in Windows.
    -Create a simple username, for instance TomTom, with no spaces or special characters (like â, é, ë etc.).
    9) Log out of the current account and log in with the new administrator account.
    10) Reinstall MyDrive Connect.
    - Go to https://help.tomtom.com/hc/articles/360013959499-Installing-MyDrive-Connect
    - Download MyDrive Connect.
    -Go to the download folder, right-click on the file MyDriveConnect.exe and press run as administrator.
    11) Check the status of the program in the firewall
    11) Then connect the device to the computer and follow the update and install it. The update should go through.
    Make sure to install the update one at a time.
    Stay safe... ATB YFM