No map available after latest update. Cant install map V10.85

Russstuart

Hello all, I wonder if someone might be able to help. I have managed to update to the latest NAV4 version on my Go5000 using mydrive connect, however whatever i try, the map will not download to the 16gb SD card which has worked fine in the past. The map update gets to about 4% on the mydrive connect screen and then goes back to 0% then to 4% and back to 0% before saying installation failed. I cannot get into thye tomtom itself to format the card from there because there is not map available. I have tried a new 16gb & 32gb SD card, formattted in windoes the FAT32 but mydrive can see them as installed. I have clearded the downloaded files within mydrive and downloaded them again with no difference. So have suggested on here that a smaller map is available to store on the device iteself but i have nothing in may account or content. How do i go about getting this? Any help would be appreciated.

Many thanks

Niall

@Russstuart

Check out this FAQ https://help.tomtom.com/hc/en-gb/articles/360013900620

DougLap

Hi @Russstuart

Look back here on Monday to see if @VikramK can help you with a small map to load then you can sort out formatting a new SD card.

Doug

Russstuart

Thank you to everyone who has replied so far. I am beginning to suspect the SD card is now corrupt and wont take anything, either installing or unistalling as suggested in Nialls link. Will wait and see if i can get a smaller map to be able to install on the device rather than the SD card and then hopefully will be able to format it on the tomtom iteself.

Niall

@Russstuart

Just to eliminate a problomatic SD card check this out https://discussions.tomtom.com/en/discussion/1026268/formatting-a-microsdhc-card

VikramK

Hi @Russstuart
I have also activated a different version of the Europe map for your TomTom. The new updates should be offered in smaller countries/regions that can be installed on the internal memory of the device.

Regards,
Vikram.