Close roads are not closed!

JardaBar
JardaBar Registered Users Posts: 25
Legendary Explorer
It is almost 2 weeks, from when TomTom Go is showing almost complete closed city in our country. But, there is no restrictions in the real world. Only TomTom Go is still showing these closed roads. Others navigations do not.

5p541pug5a9t.jpg

Comments

  • mapfanatic
    mapfanatic Registered Users Posts: 2,351
    Revered Voyager
    Unfortunately we also had the phenomenon weeks ago near Liberec.
  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    It is still there and I am unable to use TomTom Go to go out and back to my city. Route planning is useless. :-( Could someone please, remove these closed roads from the maps?
  • MUP
    MUP Posts: 750
    Superuser
    edited April 18
    JardaBar wrote: »
    ... Could someone please, remove these closed roads from the maps?
    That's only possible by the NDS-team.

    Just use this TT tool for a message.
    http://www.tomtom.com/mapshare/tools
  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    Thank you MUP, unfortunately, on mapshare tool, there is no restriction at all.

    exmjjeu2vcig.png


    But when I start TomTom Go, it is still present - closed roads. :-(

    0qpb94oj3t56.jpg

  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi there @JardaBar

    I see some closures on mapshare reporter.
    i02z0dl7prcr.png

    Best, lampard
  • MUP
    MUP Posts: 750
    Superuser
    edited April 19
    Database Replications on severall NDS/TT servers are still too late in most cases
    or
    May be these settings and following zoom in both are missing?

    o7u4nvcqzcev.png

    ... also interesting to read according closed roads


    7truvkwud0e1.png

    https://www.tomtom.com/blog/traffic-and-travel-information/covid-19-road-closures/
  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    Closed roads are visible only in Tom Tom Go. I tried change settings and zoom in in mapshare tool, but there is all ok.

    lampard: Just look for the picture ... these roads are not closed in the real life and mapshare tool. And it is really confusing. :-(

    q7bnph887ks5.png
  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    c8wscl6bu92r.png
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @JardaBar

    The closures from the app have been removed. Just checked them:
    60xe0p1rbg86.jpg20dkthyi3k4a.jpg
    Best, lampard
  • mapfanatic
    mapfanatic Registered Users Posts: 2,351
    Revered Voyager
  • JardaBar
    JardaBar Registered Users Posts: 25
    Legendary Explorer
    lampard wrote: »
    Hi @JardaBar

    The closures from the app have been removed. Just checked them:
    Best, lampard

    Thank you very much!! Everything is fine now.