TomTom free lifetime map updates

Azza35
Azza35 United KingdomRegistered Users Posts: 2
New Seeker
edited April 6 in Devices using Wi-Fi®
TomTom is trying to charge me when I try to updates my maps. I believe I have free lifetime map updates though. Any tips please, thanks.

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,417
    Revered Voyager
    Come back tomorrow, moderator @VikramK will review your account and assign you the service.
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi @Azza35
    There should be no charges for map updates for your GO Expert. Could you share a picture/screenshot where you get the message for charges?

    Regards,
    Vikram

  • Azza35
    Azza35 United KingdomRegistered Users Posts: 2
    New Seeker

    Hi @VikramK

    I've attached the pictures of what it says once clicking through the options.


    Kind Regards,
    Arron
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Thanks, Arron, that explains a lot.
    I think the website flow needs some fixing.

    The GO Discover comes with NDS map updates, so a subscription model does not apply here.
    Please ignore the website message, the weekly and the monthly downloads should get offered as usual when there is a new update.

    Regards,
    Vikram.
  • Kenn2ns
    Kenn2ns Registered Users Posts: 1
    New Seeker
    I am having the exact same issue with my Rider 550. How to I access my free lifetime updates?
  • Willy875
    Willy875 Registered Users Posts: 5,417
    Revered Voyager
    @Kenn2ns

    Come back on Monday, moderator @VikramK will review your account and assign you the service.
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi @Kenn2ns
    Welcome to the community!
    Your RIDER already has an active service for world map updates. Also, you have the latest map version installed- 10.85.

    The next quarterly map update will be released in May 2022.

    Regards,
    Vikram.