Map bought but no updates offered in TomTom HOME - UCONNECT 5

Guido_J1 Registered Users Posts: 1
New Seeker
edited April 5 in Built in car navigation
I bought the map of Europe on 01/04 for my U Connect 5 in my Alfa Romeo. Payment was made via paypal. Invoice already ontangan from TomTom. But, in my TomTom Home there is no update or map to install. Where would the problem be? I can't reach Tomtom by phone and I have also reported the problem to support but no feedback to date. Can someone help me further? thanks

Mod edit: Machine translated (Dutch)