Caller id wrong rider 550

Chris_T679
Chris_T679 Registered Users Posts: 2
Apprentice Seeker
Hello, I have a Rider 550, caller id comes up as my own phone when someone is calling me, samsung galaxy s8+ paired with Ncom 601 headset. Has anyone had this problem and did they manage to sort it out?

Many thanks
Chris

Answers

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @Chris_T679
    Welcome to the community!
    Could you remove/disconnect the pairing on the device? Do a factory reset (on the RIDER).

    Note - Please ensure that you have a back-up to saved places by logging into MyDrive.

    Delete any Bluetooth pairing history on your phone.

    Once done, please start with a fresh pairing and test if the device shows the correct contact name.

    Thanks,
    Vikram.


  • Chris_T679
    Chris_T679 Registered Users Posts: 2
    Apprentice Seeker
    Hi Vikram,

    I have followed you instructions and the problem still happens. Is there anything else I can try?

    Many thanks
    Chris
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Thanks, Chris.
    I would recommend that you report this to our customer service team for further investigation.
    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards,
    Vikram.