tomtom GO500 loss of free updates

andyru Registered Users Posts: 2
Apprentice Seeker
i have tried to update my TomTom GO500, i appear to have lost the lifetime map updates as mydrive connect is asking me to pay.
how can this be ? i just want the latest map without paying.
please advise what has gone wrong and how this can be rectified.


  • Willy875
    Willy875 Registered Users Posts: 5,307
    Revered Voyager

    Come back on Monday, moderator @VikramK will review your account and assign you the service.
  • VikramK
    VikramK Administrators Posts: 13,709
    Hi @andyru
    I don't find any problems with lifetime services on your TomTom GO 500.
    I think there is not enough space to install newer maps on the internal memory of the device.
    Could you check if you are able to update a small map using MyDrive Connect?

  • andyru
    andyru Registered Users Posts: 2
    Apprentice Seeker
    Hi thanks for checking.
    I have re-connected and it now offers me all maps / updates - good news.
    It did not offer me any updates the previous time, hence my question.
    I have not changed the memory card or saved on the device.
    I have now updated my maps for Europe and the USA.
    Thanks again for your help.