My GO 5200 does not start

amena6
amena6 Registered Users Posts: 2
Apprentice Seeker
edited April 4 in Devices using Wi-Fi®
Since a few days when I am trying to start my TomTom it shows me the screen as if it would be starting but after hearing the drums I see he image attached.
If I press on again it is shut-down. I tried to keep pressed until I hear the drums but it happens the same. On this model there is no reset option in the back.
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Best Answers

  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    Answer ✓
    Hi @amena6
    Welcome to the community! A reset is done by pressing and holding the on/off button down until you hear the drum sounds.

    If the reset doesn't help, then I would recommend doing a recovery mode. See steps in the video below-



    Regards,
    Vikram.
  • YamFazMan
    YamFazMan Posts: 20,787
    Superuser
    Answer ✓
    Hi
    @amena6
    From the 1st image in your post....
    It looks like Recovery Mode has Automatically Started on your device....
    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...
    The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
    ___________________________

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
    If Recovery mode has Auto Started it will bypass the Text screen and the 3 presses of the power button... And will already be at a stage of Recovery somewhere between the 'Spinning-disk' image shown in bullet point (5) and the bullet point (7) image showing the recovery progress count up to 100%

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out....
    Any attempts at a Restart the device... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    ___________________________

    End
    ___________________________

    You may need to contact Tomtom Support....
    Contacting Tomtom Support….
    The way of contacting Customer Services has changed
    The phone service has been suspended (Indefinitely)

    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step guide/tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
    ___________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password....

    Stay Safe... ATB YFM

Answers

  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    Answer ✓
    Hi @amena6
    Welcome to the community! A reset is done by pressing and holding the on/off button down until you hear the drum sounds.

    If the reset doesn't help, then I would recommend doing a recovery mode. See steps in the video below-



    Regards,
    Vikram.
  • YamFazMan
    YamFazMan Posts: 20,787
    Superuser
    Answer ✓
    Hi
    @amena6
    From the 1st image in your post....
    It looks like Recovery Mode has Automatically Started on your device....
    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...
    The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
    ___________________________

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
    If Recovery mode has Auto Started it will bypass the Text screen and the 3 presses of the power button... And will already be at a stage of Recovery somewhere between the 'Spinning-disk' image shown in bullet point (5) and the bullet point (7) image showing the recovery progress count up to 100%

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out....
    Any attempts at a Restart the device... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    ___________________________

    End
    ___________________________

    You may need to contact Tomtom Support....
    Contacting Tomtom Support….
    The way of contacting Customer Services has changed
    The phone service has been suspended (Indefinitely)

    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step guide/tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
    ___________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password....

    Stay Safe... ATB YFM
  • amena6
    amena6 Registered Users Posts: 2
    Apprentice Seeker
    Many thanks for your detailed response. In fact, I was using TomTom Home as in the past I used it successfully for the updates but not MyDrive Connect which solved quickly the issue. Now it is working and updating maps perfectly.
    Best regards
  • YamFazMan
    YamFazMan Posts: 20,787
    Superuser
    Hi
    @amena6
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM