TOMTOM GO EXPERT (TRUCK) Will not charge

MBG1995
MBG1995 Registered Users Posts: 3
New Seeker
edited April 10 in Devices using Wi-Fi®
My Satnav keeps on telling me that the device is not charging, the device is a couple of months old, the issue first started in the cradle so I removed the device from the cradle and had the cable directly in the back of the satnav, this worked for awhile. Now Im lucky if the device even charges at all, I will be driving and it keeps turning its self off... I have found if I wrap the cable around the satnav it will charge for a little but is not persistent.

Anyone able to help?

Best Answer

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,445
    Revered Voyager
    If your GPS is still under warranty contact customer service for a return under warranty.
  • MBG1995
    MBG1995 Registered Users Posts: 3
    New Seeker
    Been trying to find a way of getting hold of customer service and every time I click contact, I Just get sent back here... I cant find a number, live chat or an email to contact anywhere. Do you happen to know any of these please. :)
  • Willy875
    Willy875 Registered Users Posts: 5,445
    Revered Voyager
    Answer ✓
    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560


    If the links take you to the home page, delete your browser's cookies.
  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @MBG1995

    There are no support phone lines since start of Covid and no suggestion of any change to that..

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Doug
  • MBG1995
    MBG1995 Registered Users Posts: 3
    New Seeker
    Cheers all,

    Managed to get through in the end to someone with the ways suggested above. Thank you for the quick responses.