What maps are included with the TomTom 520 Supreme in Australia?

iangillespie712
iangillespie712 Registered Users Posts: 4
New Seeker
edited April 1 in Devices using Wi-Fi®
The TomTom website for this device talk about worldwide maps but mine came only with Australia, Oceania and SE Asia. Do I have to buy the UK maps I need?

How do I get the advertised Worldwide maps?

Thanks,

IanG

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,455
    Revered Voyager
    The Go 520 has world maps
    come back later, moderator @VikramK will review your account and assign you the service.
  • iangillespie712
    iangillespie712 Registered Users Posts: 4
    New Seeker
    Thanks Vikram - could you also please reverse my 2 purchases of UK/Ireland maps - the first purchase did not come through reasonably quickly so I thought the purchase did not go through and repeated the purchase in error.

    I only have one device - the TomTom Go Supreme.

    Many thanks for your help

    Ian
  • Willy875
    Willy875 Registered Users Posts: 5,455
    Revered Voyager
    To cancel your 2 purchases of UK/Ireland cards you must contact customer service.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • iangillespie712
    iangillespie712 Registered Users Posts: 4
    New Seeker
    Vikram, my Go 520 Supreme only came with Australia, New Zealand, Hong Kong, Taiwan and SE Asia not World maps
  • iangillespie712
    iangillespie712 Registered Users Posts: 4
    New Seeker
    Willy,

    My Go 520 Supreme only came with Australia, New Zealand, Hong Kong, Taiwan and SE Asia not World maps
  • Willy875
    Willy875 Registered Users Posts: 5,455
    Revered Voyager
    Come back later, moderator @VikramK will review your account and assign you the service.
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @iangillespie712

    Welcome to the community!
    My team has fixed the services for your TomTom, just do a soft reset and check for updates.



    I also see you ordered the UK and ROI map, which is not needed now(World maps already have the coverage for it)
    Our customer service team should help you raise a refund.

    Regards, Vikram