how do i email support to ask a question

pd8888
pd8888 Registered Users Posts: 4
Apprentice Seeker
OMG - how on earth do i email support to ask a question, i've looked through every contact page for over an hour and can't find an email address... this is CRAZY!!!

Answers

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @pd8888

    You are best to use the Chat facility, not the Chatbot, which is available during normal working hours Mon/Friday.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    You could ask the question here and possibly get an answer that way.

    Doug
  • pd8888
    pd8888 Registered Users Posts: 4
    Apprentice Seeker
    Hi Doug

    Still cant see contact us option on bottom right corner (after i have signed in)

    This has to be the worst company to get in contact with someone...great sat navs but useless aftersales...


    Do you know how i can transfer data (saved destination) from 1 sat nav to another (bought a new one, which im regretting)

    Thanks

    Paul
  • YamFazMan
    YamFazMan Posts: 20,826
    Superuser
    edited April 14
    Hi
    @pd8888
    Welcome to the site....
    What are the model names of the devices you wish to transfer the data FROM --> TO ???
    Contacting Tomtom Support….
    The phone service has been suspended (Indefinitely)
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    TomTom customer support by email….
    Here... https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
    Note... This link is to one of the Tomtom Support site pages... You may have to login again using your Tomtom Email & Password...

    Stay Safe... ATB YFM
  • Willy875
    Willy875 Registered Users Posts: 5,430
    Revered Voyager
    Hi

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560


    Depending on the model of the old GPS, you can use Mydrive to transfer your destinations to the new one.
  • pd8888
    pd8888 Registered Users Posts: 4
    Apprentice Seeker
    Hi Yam/willy..

    thanks for the reply..

    Cant see the chat option(bottom right corner) as per the video i watched, so thats a very annoying (and i have signed in)

    But, i have just signed in with the prem x unit, and it has downloaded my saved destinations off my old nav 5000...

    like i said, great products, just using website and being unable to speak with someone easily , lets tom tom down... but thankyou for your response, maybe i was out of hours as to why i cant see the chat box??

    thanks

    Paul
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @pd8888

    Try another web browser.

    Doug
  • pd8888
    pd8888 Registered Users Posts: 4
    Apprentice Seeker
    will do

    thanks Doug