UPDATE DEVICE

Gymbo
Gymbo Registered Users Posts: 2
New Seeker
edited March 27 in Devices using MyDrive Connect
Due to moving, and not using my device for a while, I find it is not up to date and I cannot update it due to the following reasons.
1. I no longer have the e mail address which it was registered under, or access to it
2. I have forgotten the Password associated with this e mail address and device
3. I have tried setting up a new account but the device needs to be cleared of the old account first
HELP
I have tried to cancel the old account, but that requires me to enter details which I do not have

Best Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,407
    Exalted Pioneer
    Answer ✓
    factory reset device and login with new email
  • Gymbo
    Gymbo Registered Users Posts: 2
    New Seeker
    Answer ✓
    That appears to work admirably. Thank You.

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,407
    Exalted Pioneer
    Answer ✓
    factory reset device and login with new email
  • Gymbo
    Gymbo Registered Users Posts: 2
    New Seeker
    Answer ✓
    That appears to work admirably. Thank You.

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