GO Discover not in range when pairing with mydrive app

Nitrolkw
Nitrolkw Registered Users Posts: 1
New Seeker
edited March 25 in Devices using Wi-Fi®
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Good morning. I bought a 6 inch Tom Tom discover. After connecting it to my phone, it gives me this message from the mobile phone above. Device out of range. Usually in previous models it gave the QR code and everything worked perfectly. But in this way he does not receive messages and calls. I have done all the steps, tethering etcetc but nothing .. What can it be? Why don't you give me the qr code?
Thank you very much for your availability




Mod edit:

Machine translated (Italian)
Image edited to remove email address.Please don't post private or personal information on a public forum. Thanks!


Comments

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hi @Nitrolkw
    Welcome to the community!
    The GO Discover is not compatible to work with the MyDrive app. It just uses internet data via standard Bluetooth® pairing

    See user guide

    Note: You should still be able to send routes and destinations via MyDrive app or web as long as you are using the same TomTom account on the GO Discover.

    Regards,
    Vikram.