Map goes the long way

Bigjohn13
Bigjohn13 Scotland Registered Users Posts: 1
Apprentice Seeker
in Maps and Services
Hi my 620 professional keeps sending me the long way when my mate has the same Tom Tom and his is not we have checked all the settings and they are the same can some one help it’s driving me crazy

Comments

  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    Hi @Bigjohn13
    Welcome to the community! Do you have the same map region installed on both the devices?
    Could you send me the serial numbers of both the device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?
    Also, I will need the route start and the end point to test this at our end.

    Thanks, Vikram

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