are all start 25s having problems connecting to computers or is it just mine??

tel147
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
if i connect through the laptop on win10 it doesn't even know its connected, apart from it charges fine. if i connect through the desktop it says usb not recognised. ive tried all the troubleshooters windows and tomtom's. it updated fine around january now mydrive tells me a map is available but i cant connect to get it.
0
Answers
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To start, try with another cable.
See also this FAQ: https://help.tomtom.com/hc/en-gb/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-0