are all start 25s having problems connecting to computers or is it just mine??

tel147

if i connect through the laptop on win10 it doesn't even know its connected, apart from it charges fine. if i connect through the desktop it says usb not recognised. ive tried all the troubleshooters windows and tomtom's. it updated fine around january now mydrive tells me a map is available but i cant connect to get it.

Willy875

To start, try with another cable.

See also this FAQ: https://help.tomtom.com/hc/en-gb/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-