GO 50 - device corrupt - SUPPORT BOT IS USLESS _ SUPPORT NOT RESPONDING TO EMAILS

vandalay
vandalay Registered Users Posts: 1
New Seeker
I Have a go 50 that got corrupted in middle of my vacation. I have been trying to reset it to no avail. I have emailed support, uploaded files and get no response. The chat bot is useless I cant seem to connect to an agent. The last error messages get is this . 2022-03-21 16:23:13.364|20|Debug|ProxyThrottler::Read|1|Bytes to write|307200
2022-03-21 16:23:13.364|20|Debug|ProxyThrottler::Read|1|Already waiting for deferred read
2022-03-21 16:23:13.364|20|Debug|ProxyThrottler::Read|1|Bytes to write|307200
2022-03-21 16:23:13.364|20|Debug|ProxyThrottler::Read|1|Already waiting for deferred read
2022-03-21 16:23:13.366|20|Debug|ProxyThrottler::Read|1|bytes available:102400
2022-03-21 16:23:13.366|10|Information|ProxyThrottler::Read|Status code is: 200
2022-03-21 16:23:13.366|20|Debug|ProxyThrottler::Read|1|bytes read:102400
2022-03-21 16:23:13.366|20|Debug|ProxyThrottler::Read|1|BytesWritten|102400
2022-03-21 16:23:13.366|20|Debug|ProxyThrottler::Read|1|remaining bytes to write|307200
2022-03-21 16:23:13.366|20|Debug|ProxyThrottler::Read|1|Bytes to write|307200
2022-03-21 16:23:13.366|20|Debug|ProxyThrottler::Read|1|Not starting timer on defer
2022-03-21 16:23:13.366|20|Debug|ProxyThrottler::Read|1|Bytes to write|307200
2022-03-21 16:23:13.366|20|Debug|ProxyThrottler::Read|1|Already waiting for deferred read
2022-03-21 16:23:13.366|20|Debug|ProxyThrottler::Read|1|Bytes to write|307200
2022-03-21 16:23:13.366|20|Debug|ProxyThrottler::Read|1|Already waiting for deferred read

Keeps looping.. Is there a phone number I can call ? this is ridiculous. !!

Answers

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hi @vandalay
    We had some technical issue with our chatbot yesterday, but that was fixed later.
    I reviewed the contact history on your account, but I am unable to find any recent tickets raised for this issue.
    Could you send me the incident/ticket number through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK , please ?

    Thanks, Vikram