Help! My navigator is stuck on "TOMTOM" screen at boot!

Luca_01
Luca_01 Registered Users Posts: 3
New Seeker
in Devices using MyDrive Connect
Hi! I've an huge problem with my nav (device is an old GO500 Model:4FA50 (4FA5.001.06)). After the last software update, it stopped working days ago. I've tried many times to make a soft reset or enter recovery mode, but that seems like these options were uninstalled. To be more specific: when I try to do a soft reset, it works. It restarts, I hear the drums sound from the speaker but after this...boom, it goes stuck again at TomTom screen. Then I tried to enter recovery mode (I've seen the how-to videos on TomTom support site) but the same: stuck at TomTom screen. Battery is full. In the past recovery mode worked flawlessly, I used it. Now it seems like it's not installed...does anybody know how to unlock this? Is it possible to recover from? Thanks in advance.

Best Answer

  • fergussion
    fergussion Registered Users Posts: 288
    Supreme Pioneer
    Answer ✓
    @Luca_01
    bad hardware failure. See if they can book it for repair.

Answers

  • fergussion
    fergussion Registered Users Posts: 288
    Supreme Pioneer
    Answer ✓
    @Luca_01
    bad hardware failure. See if they can book it for repair.
  • Luca_01
    Luca_01 Registered Users Posts: 3
    New Seeker
    fergussion wrote: »
    @Luca_01
    bad hardware failure. See if they can book it for repair.

    Well, that's what I feared since the first time I see this happen. Where can I find hardware assistance? The nav is also obviously out of the warranty period :'(
  • Willy875
    Willy875 Registered Users Posts: 5,361
    Revered Voyager
    Hi

    GO 500 / 510 (serial number starts with QV) can be repaired by Tomtom for 105 euros.

    Contact customer service.
  • Luca_01
    Luca_01 Registered Users Posts: 3
    New Seeker
    Willy875 wrote: »
    Hi

    GO 500 / 510 (serial number starts with QV) can be repaired by Tomtom for 105 euros.

    Contact customer service.

    Hi Willy875, well my device has a S/N that starts with QX54 etc...seems repair is no longer possible (following instructions on TomTom help site, here: https://help.tomtom.com/hc/en-gb/articles/360013902180)

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