Peugeot Boxer Van June 2020

MABoxer-101
MABoxer-101 Registered Users Posts: 5
Apprentice Seeker
edited March 22 in Built in car navigation
I am trying to update my pre-installed Tomtom. I have a new 16gb USB flash drive, I have formatted it and inserted it into the van to prepare it, all good. I have downloaded and paid for (£55) a new updated map but when I install it on the card it says "item not valid after installation. Europe" I have tried numerous times and re-downloaded TomTom Home but is still says the same. Any suggestions please.

Comments

  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @MABoxer-101

    Look back here later to see if @VikramK or @lampard are able to activate the map for you.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi @MABoxer-101

    The map is still active on your account. Try the steps below-

    Delete the map on the device- See steps on our article here-
    https://help.tomtom.com/hc/en-gb/articles/360013901300

    Important - Clean uninstallation of TomTom HOME software application. See the steps here-
    https://help.tomtom.com/hc/en-gb/articles/360013901520

    Download the latest version of TomTom HOME from here-
    https://help.tomtom.com/hc/en-gb/articles/360013960739

    Download a fresh map offered as a download-

    https://help.tomtom.com/hc/en-gb/articles/360013961259

    Regards, Vikram
  • MABoxer-101
    MABoxer-101 Registered Users Posts: 5
    Apprentice Seeker
    Thanks Vikram, Are you sure about deleting the map on the device, it states quite clearly not to do that on the link. I don't want to lose everything?
  • MABoxer-101
    MABoxer-101 Registered Users Posts: 5
    Apprentice Seeker
    A quick further question please. When the map downloaded it didn't take very long is there a way to check what was downloaded to my pc?
  • MABoxer-101
    MABoxer-101 Registered Users Posts: 5
    Apprentice Seeker
    I click answered by mistake above, can't change it.
  • MABoxer-101
    MABoxer-101 Registered Users Posts: 5
    Apprentice Seeker
    I'm still getting nowhere. How can I sort this please?
  • JohnFJ
    JohnFJ Registered Users Posts: 1
    Apprentice Seeker
    I have a brand new peugeot boxer motorhome with built-in TomTom. My questions are: how do I update the map? I don't even know what model it is. It is supposed to be new but the map in it (UK) seems already out-of-date. I don't have a manual for this model. I am already a long=term TomTom user from another mountable model in my car. I have tried to get help from TomTom with there is no person to answer questions anymore.